Finding tech solutions to your problems

8 October 2020


Would you love to reach more people using the wonders of modern technology?

Do you want people to enjoy services that have moved online during the pandemic?

Are you left scratching your head about how to sort your backroom technology to free up staff to deliver services?



Catalyst and The National Lottery Community Fund COVID-19 Digital Response, which started last week, aims to help organisations answer problems like these.

The four-week programme will support groups to develop the digital, data and design capabilities that allow them to address urgent issues and serve the most vulnerable.

We, at Stronger Kent Communities, are lucky enough to be involved in the training, so that we can share the learning with you and our wider networks.


User-led Design


The idea is user-led design, which means talking to people who use your service to see how it works for them. How do they feel about it? What’s their experience with it? How does it work for them?

Over the last few days we have been encouraged to ask some open questions about their experience with technology – how do they stay connected with people? If they are digitally excluded, how does this make them feel? How could they be supported to use technology – if indeed they want to be?

In the first week of training, we got to grips with some free online resources to support our work.

Miro – An interactive whiteboard

Slack – A way to connect with your team

While we were guided through Slack and Miro on zoom training, we discovered how to bring up emojis!

Quick Tip: Just press the Windows symbol and the full stop together to bring up an emoji keyboard!


Next time, we will share some more information about the resources above and some of the handy templates we have been using to look at the problems we want to solve.

The images below, give you an idea of what Miro and Slack look like.