Our contact details

Name: Stronger Kent Communities
Address: Ashford Volunteer Centre, Berwick House, 8 Elwick Road, Ashford TN23 1PF

Phone Number: 01227 314160
E-mail: contact@strongerkentcommunities.org.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics which may include names, address, email
    address, phone numbers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the
following reasons:

  • To access our services including help desk, one to one support and Development Specialist
  • To book onto our training courses and events
  • To join our newsletter mailing list

We use the information that you have given us in order to

  • Provide support and information services to you
  • Include you in our e-newsletter and other mailings
  • Register you for our training courses and events and provide you with necessary information
    about these eg programmes and joining instructions
  • Contact you to seek your feedback on our services
  • We may share this information with partner organisations we work with, eg to refer you to their

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for
processing this information are:

How we store your personal information

Your information is securely stored on password protected laptops and/or in locked filing cabinets.
We keep your information for 12 months from your last contact with us. We will then dispose of
your information by shredding paper documents and by deleting information held online, including

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is
    inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of
    your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your
    personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information
    you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have
    one month to respond to you.

Please contact us at contact@strongerkentcommunities.org.uk or 01227 314160 if you wish to
make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by
email to the Operations and Development Manager, sue.tucker@strongerkentcommunities.org.uk or
by post to:

Stronger Kent Communities

Ashford Volunteer Centre

Berwick House, 8 Elwick Road


Kent TN23 1PF

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk